Rib Mountain pet licensing
Why license?
In accordance with state and local laws, pet licenses are mandatory in the Village of Rib Mountain. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for the Village of Rib Mountain to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.
What will you need?
Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.
Payment
We securely process payment online and accept all major credit and debit cards as forms of payment.
Documents
Spay/Neuter proof
This document is required to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.
Rabies vaccination proof
This document may be in the form of a Rabies Vaccination Certificate that has been signed by a veterinarian or certified professional. It is the law that pets must be up-to-date on their rabies vaccinations, so new documents will need to be uploaded to your pets profile as they receive their booster shots.
How to license
Online
The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!
If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!
Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.
Pet license form
Phone
If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date spay/neuter or rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.
DocuPet Customer Care: 1-877-239-6072
Hours of Operation:Monday-Saturday: 8:00 AM - 8:00 PM CST (excluding holidays)Sunday: 10:00 AM - 6:00 PM CST
License fees & details
Pet licenses are required for all dogs and cats living in the Village of Rib Mountain. They must be renewed every year prior to December 31st. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | Fee | Late Fee(After April 1st) | Late Fee(After May 1st) |
|---|---|---|---|
| Spayed/Neutered | $22.00 | $10.00 | $20.00 |
| Intact | $30.00 | $10.00 | $20.00 |
| Puppy | $17.00 | N/A | N/A |
| Cat Licenses | Fee | Late Fee(After April 1st) | Late Fee(After May 1st) |
|---|---|---|---|
| Spayed/Neutered | $15.00 | $10.00 | $20.00 |
| Intact | $20.00 | $10.00 | $20.00 |
| Kitten | $10.00 | N/A | N/A |
- A replacement tag is available for a $5.00 fee.
- Residents in the Village of Rib Mountain are allowed to own a maximum of three dogs and/or cats.
- Licenses are required for all dogs and cats over five months of age.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificate at time of purchase.
- A spay/neuter certificate is required to qualify for the discounted rate.
- License fees increase periodically throughout the year as per the above fee schedule. The above fee schedule indicates the licenses fees per pet.
- A fine up to $200 may be charged for failing to comply.
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact the Town of Rib Mountain directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
When does my pet's license expire?
All licenses expire each year on December 31st.
How can I license my pets?
Please ensure you have all the required documentation in order to licence your pet. If you have all the records you need to proceed you can license your pet online, or in person at the Town of Rib Mountain located at 227800 Snowbird Ave Wausau WI 54401.
If this is your first time licensing a pet in the Town of Rib Mountain, click here to learn more.
If you already have an account with us or have ever licensed a pet with Town of Rib Mountain click here to learn more.
When can I renew my pet's license?
Licenses are available for renewal each year on November 15th. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Where can I license in person?
You may license in person at the Town of Rib Mountain located at 227800 Snowbird Ave Wausau WI 54401.
FEES AND FINES
Can I receive a seniors discount?
There are no senior rates to license your pet.
What is the fee for licensing?
Visit this page for licensing options and fees: Rib Mountain Code
I am a veteran. Are there any special rates?
The Town of Rib Mountain does not offer any special rates for veterans. Please call 715-842-0983 to directly to discuss.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 90 days of the original expiration date.
My pet is a service animal. Do I qualify for a discounted license rate?
No, service animals are subject to the standard license fee.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
What is the fine for not licensing a pet?
The fine for failing to license a pet is $200.
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?
If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by Town of Rib Mountain, you will be eligible to receive the new discounted rate. Otherwise, you can visit Town of Rib Mountain in person at 227800 Snowbird Ave Wausau WI 54401 and show proof of spay/neuter there.
ACCOUNT UPDATES
How do I activate my online account?
In order to activate your online account, you will need your access code and ZIP code. You may also activate your account with your pet's name, thier existing tag number, your ZIP code and phone number. Learn more here.
Your access code can be found on almost all communications sent to you from DocuPet, including your mailed renewal letter and printed receipt. Otherwise, you can contact a DocuPet Customer Service representative at 1-877-239-6072 or info@docupet.com and they will provide it. Our customer service department is available Monday through Friday from 8:00AM to 9:00PM CDT.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account or we can take care of it for you if you call 1-877-239-6072 or email info@docupet.com. Our customer service line is answered from 8:00AM to 9:00PM CDT, Monday through Friday.
TAGS
My pet lost their tag. How can I get a new one?
You can order and pay for a replacement tag online by logging into your account and selecting the "Order Replacement Tags" link. You can also order a replacement tag by calling our customer service team at 1-877-239-6072.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: Rib Mountain Code
What species are required to be licensed?
The following species are required to be licensed: Dogs and Cats.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with the Town of Rib Mountain at 715-842-0983.
Is there a limit to the number of pets I'm allowed to have?
You are allowed for a maximum of 3 dogs or cats per dwelling.
DOCUMENT SUBMISSION
I just adopted my pet, but the information on the rabies vaccination certificate does not match my information. What should I do?
If the rabies vaccination certificate does not match your information because the pet was adopted, we recommend contacting the Village of Rib Mountain directly so their team can review and approve the documentation. We suggest reaching out to confirm that you have all required documentation, which may include adoption paperwork, in order to license your pet.
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
What are acceptable documentation types?
A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.
Other questions
How do I update my pet’s information?
Your pet’s information can be edited via your online profile at any time. If you don’t have an online account get in touch with us via phone at 1-877-239-6072 or via email at info@docupet.com. While were at it, we can also help get your online account activated. Our customer service hours are from 8:00AM to 7:00PM CDT, Monday through Friday.